>Contact me to find out how you can brand and communicate to a huge audience at almost any budget.

330-963-3664 x 2. brucefelber@felberandfelber.com

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How many times in your life have you wished you could be treated like a V.I.P? When dealing with customers, we all want them to feel special and be treated the way we would like to be treated.

We have a new concept in branding and marketing that will assure you that your clients and prospects will always have that special attention. Our new VI.P. CONCIERGE CARD offers the recipient “personal assistance anytime, anywhere” through a live operator assistant available 24/7 every day of the year. Just call the toll-free number and your client be greeted personally by name and personal message by your company. And at the end of the call they will hear a small marketing message. The cards are also printed in full color with your brand and ad copy to make this a multi-touch product.

Typical questions the operators handle are weather forecasts, driving directions, dining recommendations, restaurant and event reservations, travel arrangements and the list goes on. The other important use is not just to ask questions, but to have a personal assistant who can remind you of appointments, purchase tickets, help with hotel arrangements and even help you find and direct that lost suitcase for you. Cards are used in almost every industry from banking, travel & lodging, education, membership and as a personal business card.

I recently used the card to help a visitor in town. I was leaving the local grocery store when I was approached by a lost traveler. The conversation went like this:
“Excuse me sir, but do you know if there is a liquor store around here?” I proceeded to tell him I was not sure and he said he was in town for a month working on an engineering project and wanted to purchase some cigars. He thought he would go to the local liquor store and purchase cigars. Well, since I did not have any immediate answers, I went to my trusty V.I.P. Concierge service. This is what took place: I called the toll-free number and was greeted, “Hello Mr. Felber and thanks for pulling up a chair with Felber & Felber’s Personal Concierge Service. How can I help you?” I then told the operator I was looking for a place to buy cigars and told her my city and zip code. The friendly operator gave me the name, phone number and address of a store about 5 miles down the road. I placed the call on speaker phone and the gentleman who needed the information wrote down the address and phone number. The operator then said, “Would you like a text or email of this information?” I thanked her and she said, “Thank you for calling Felber & Felber’s Personal Concierge service where everyone is treated like a V.I.P.”

This is just one of many examples of how this new promotional product and service can work for you as well. A custom printed card and message will be most appreciated by your customers and prospects.

So, are you a V.I.P? Call me for more information about treating your customers as a V.I.P.

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Rob Felber recently presented Social Media – Then and Now. A group from the Cuyahoga Falls Chamber of Commerce listened and engaged with Rob Felber, President of Felber & Felber Marketing during their monthly Lunch & Learn held at the chamber’s offices.

Rob presented a comparion between traditional media and social media, a recap of 2010 predictions from key articles around the world and left the group with some key ‘Do’s and Don’ts’.

The articles used in the presentation are listed below.

Social media presentation – Rob Felber

Thank you for attending my presentation. Below are links to several articles I reviewed and referenced in my talk. I would be grateful for any comments about my presentation. Please post at: http://www.felberandfelber.com/useblog/2009/09/art-of-social-media-its-rapid-pace.html

All the best, Rob

Ten enterprise social media predictions for 2010

Dell Rides Twitter to $6.5 Million in Sales

http://mashable.com/2009/12/08/dell-twitter-sales/

10 Web Marketing Trends for 2010

http://www.entrepreneur.com/marketing/onlinemarketing/article204480.html

Talking Back – Top Five Advertising Trends

http://blog.nielsen.com/nielsenwire/consumer/talking-back-top-five-advertising-trends

10 Predictions for 2010-2019

http://www.perrymarshall.com/10-predictions-2010/

6 Social Media Predictions for 2010

http://amyporterfield.com/index.php/2010/01/6-social-media-predictions-for-2010/

100 Social Media & Content Marketing Predictions for 2010http://blog.junta42.com/content_marketing_blog/2009/12/social-media-content-marketing-predictions-2010.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Junta42-ContentMarketing%2FCustomPublishing%2FMedia+%28The+Content+Marketing+Revolution%29

100 Things to Watch in 2010 (and the 40 That Might Matter to Your Business)

https://www.openforum.com/idea-hub/topics/marketing/article/100-things-to-watch-in-2010-and-the-40-that-might-matter-to-your-business-ann-handley

What’s Working for Social Media Marketers?

http://www.emarketer.com/Article.aspx?R=1007449

10 Ways to Get Serious About Social Media

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In the early days of the Internet, we were all enthralled with both the tractability of visitors and the ability to gather prospect information as they surfed our websites. Now that we all get tons of email newsletters and routinely visit websites for additional information, our attitudes towards constantly registering have changed.

So, it occurred to us, why did we restrict access to our newsletter just to registrants? Yes, we would love you to register so we can keep you informed of the latest tips and techniques in public relations, marketing and advertising. But, should you choose not to register, enjoy our content nonetheless.

Click here to read the current and all the past issues:

Marketing Dimensions from Felber & Felber Marketing

Best wishes for a successful and rewarding 2010.

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Our relationship with you is the foundation of our business. We thank you and wish you and yours a very special and peaceful holiday season.

FELBER & FELBER MARKETING