Device Interruption and Its Impact on Creating Meaningful Business Connections

device-interruption

There I was, having a nice conversation with a colleague I had not seen in a while. Then it happened… a classic case of device interruption. I got a notification through my smartwatch. Reflexively I turned my wrist for just a brief glance. It could have been an appointment reminder, a weather channel alert or even the notification that I made my steps for the day). It didn’t matter. That slight twist of the wrist and glance down killed the conversation.

 

Almost immediately she said, “I’m interrupting you.” Conversation over. I quickly said “no it’s just a text,” but I knew we were done. I felt like I had done something wrong. Afterward, I could not shake the feeling that I had been rude.

 

We’ve fully transitioned to the point where nearly everyone has a smartphone. Every other article we read (on and about devices) warns of overuse. We’re connected like never before. We know where our teenagers are 24/7, can bank from the pool, respond to customers in just about every channel they prefer, text, email, snapchat, etc. So, why are we often disconnected?

 

Look around the line at the post office or a doctor’s waiting room. WiFi has been the glue that keeps us connected…and the solvent that keeps us separated. We’re losing the art of conversation. The opportunity to engage with the person next to you, to learn from them and make a human connection. Don’t read this as yet another rant on the dangers of self-isolation. I’m bucking those AARP applications and I have always loved my technology. I miss my StarTac flip and I was on the bleeding edge of the Palm Pilot. There just needs to be some balance.

 

Have a conversation with those around you. Ask if they are reading anything cool. You can text them later how much you enjoyed the conversation. I was always the guy at the grocery store that would start a conversation with the person that forgot to take off the hello my name is name tag. (my kids quickly blended into the frozen foods or worse ran the other direction. Trailing voices echoed, Dad, really?!

 

Do you have a similar story? Have a good rant? Share with us hear or better yet, arrange a time to meet in person.

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Reaching 4,000 Connections on LinkedIn– What I’ve Learned

4000-connections-linkedin

A retrospective on the past 10 years.

I recently hit a LinkedIn milestone: my 4,000th connection!  I am thinking a lot about the tool, what’s changed and how my connections have influenced my business. I joined the platform in 2008. Remember those days? We went to LinkedIn-theme networking events, usually sponsored by a self-proclaimed guru, and happily agreed to connect with just about everyone with a pulse (and a few flatliners probably as well). In those days your status was updated about every three months, no one was messaging via the platform and your PalmTreo stylus could not click on the LInkedIn app (apps did not exist). You simply were flattered if someone connected to you.

 

My mea culpa – I went overboard in 2009 and thought everyone wanted to be connected, whether I knew them or not. LinkedIn quickly and politely redirected my behavior. Read Denied, by LinkedIn. Boy were they right.

 

Content and blogging were coming of age as well.In 2009, people were posting content for the sake of content. While people were posting regular content, they had no real regard for the audience or more importantly, the audience’s experience. Blog, blog, blog soon became yada, yada, yada. With no real data beyond the occasional ‘like’, we could only go by gut reaction to tell what was working. We did not have today’s data and algorithms to even tell if we were gaining valuable connections. So we just kept posting and connecting.

 

The first glimpse of success – I remember reaching out to a contact to say hello, via LInkedIn. The unexpected response? “I’m great and I need your help, I am launching a new business.” What? I have finally attributed my social platform activity to real business growth. Yes, we’re still doing business today. And, the list of business clients, real paying customers from LInkedIn, has grown. See the links at the end of this article for our  How-To’s of LinkedIn.

 

The convergence of platforms – and my friends’ social intervention. We started tweeting with Twitter and asking for friends on Facebook (this was the predecessor to today’s less committed, ‘like’). We were spending tons of time, bopping between all the platforms, not knowing which would be the winner (remember four-square, rize and MySpace?). Then came TweetDeck and the promise to post to all platforms at the same time. SO, we did. The same message, over and over again. As a small business owner, I made no distinction between platforms – until my friends intervened. “Enough with the posts all day long. I had to turn your notifications off!” I had overstepped, again. I think they were saying enough business posts and more dog photos. Ah, the things we learn the hard way.

 

You’re not worthy – It was probably 2012 or 2013. People began to abuse the platform, having not seen my 2009 article about value in connections and actually knowing the person you are linking. I had a decent amount of connections then, probably north of 1,000. We all started to see what became the explosion of uninvited connection requests. My solution? I chose to start challenging those requests with a simple reply “<First name>, thanks for the invite, please refresh my memory on how we know each other.” I even had a shortcut on my now advanced smartphone (Iphone, so long PalmPilot), to quickly add this pre-written phrase.

 

Response?

  1. 8 of 10 went away and never responded. Good, didn’t need their weak connection anyway and they’re probably not a power-use of LinkedIn.
  2. 1 of 10 might actually respond with a “forgive the blind invite, I heard you speak…or we are connected through so and so” OK, connected!
  3. Yeah, another 10% got ticked off but who needs those negative folks in my network anyhow!

 

OK, maybe you’re worthy after all   So, off I went, being a bit more particular, for years. That was until I read an article about perhaps you’re being too restrictive on LInkedIn. Ah, how the pendulum had swung back. So, they might not be titled as a\our prime target of (sales manager, president, owner at a manufacturing company), but connections move around and they might have actual connections they can make for me. (see below on how to use LInkedIn to uncover prospects within your connection’s connections).

 

How may I help you?

So, here I am approaching (or perhaps surpassing by now, my 4,000. If we’re LinkedIn, thank you. As always, whether you’re looking for a particular service, need more professional contacts or perhaps your next career, I’m here to help – to share – to connect. Ask anyone that I accepted a connection request. I always close with “How may I help you.”

linkedin-for-manufacturers-ebook

How to Write Automated Sales Emails That Don’t Feel Generic

sales-emails

Email automation is an amazing tool that allows salespeople to nurture prospects through the sales cycle. However, if used incorrectly, automated sales emails can be a relationship killer. We’ve all seen email automation used the completely wrong way– Spammy emails with paragraphs about why you should use their product or service, generic copy and pasted wording with zero customization. Unless you like emails sent at a frequency that completely clutters your inbox, read on. Below, learn my top tips to create strong, automated emails that are customized; allowing salespeople to strengthen relationships with their prospects and ultimately, acquire them as customers.

 

What is a sales sequence?

 

Sales sequences are a pre-written, customizable series of emails and task reminders. Sequences turn repetitive tasks, such as follow up reminders into simple, easy-to-launch messages. My manufacturing clients utilize sequences to follow up with prospects for a variety of reasons. Some examples of sequence use include: prospect went dark, called and left a voicemail, new connection on LinkedIn and trying to establish a relationship, or prospect requested sales information but has gone cold. During sales enablement training, we work with clients to identify common sales scenarios and develop a series of emails for each of them.

 

How to make customization easy

 

Many email platforms allow people to send automated emails. Our agency and our clients use HubSpot for their sales enablement needs. HubSpot allows you to customize the series of emails (typical 3-4 emails per sequence) so that you aren’t tasked with remembering to follow up with a prospect throughout the week. Since all the emails in the sequence are pre-written, customized and scheduled, it allows salespeople to quickly and efficiently focus on client accounts and other sales tasks, without having to worry if good prospects are falling through the cracks.

 

How to Properly Customize an Automated Sales Email

 

In order to explain how to customize automated sales emails work, I’ve created a mock template for a fictional client and a customized version. The client is a Henry, a VP of Business Development at an agrochemical equipment manufacturer, Sprouts Equipment. The client is looking to partner with a chemical blending company, Jameson Chemical.

 

Prospect Request Information Email #1 Template

Subject: The Information You Requested

Hey{{First Name}},

It was great speaking with you earlier. I enjoyed learning about INSERT COMPANY and your unique products. I found INSERT INFORMATION about you especially interesting. Below are some resources that I think you will find valuable.

  • Link 1
  • Link 2
  • Link 3

Please let me know if you have any questions or would like to set up a time to talk more in depth.

Best,

{{ contact.hubspot_owner_id }}

 

Prospect Requested Information Email #1 With Customization

 

Subject: The Information You Requested

Hey John,

It was great speaking with you earlier. I enjoyed learning about Jameson Chemical and your liquid and powder blending services. I found Jameson’s ability to reach 83% of the continental US with one-day shipping remarkable. Below are some resources that I think you will find valuable.

  • Case Study: How Sprouts Equipment agrochemical equipment increase productivity by 10%
  • Sprouts Equipment Agrochemical Equipment Brochure
  • Sprouts Equipment Wins Consumers Choice Award 2018

Please let me know if you have any questions or would like to set up a time to talk more in depth. I look forward to the possibility of partnering with Jameson Chemical.

Best,

Henry

 

Why This Customized Email Works

 

This sequence email works because it doesn’t appear to be a pre-written automated email. Henry mentioned information from their previous call which shows John that he values Jameson Chemical and the work they do. Instead of writing long paragraphs about why Sprouts Equipment is great, Henry gave John 3 strong pieces of content for John to read based upon his interest. The case study and award article especially showcase Sprouts Equipment’s strengths and add validity to the everything Henry has said since they were approved by a 3rd party.

 

If John does not reply to this email in the sequence, he will receive another email in 3 days with more information. If John doesn’t respond to that email, he will get another email a few days later. Many times it takes 3-4 tries to get someone to answer so the key is to not give up. As long as you’re customizing the emails and adding value, the prospect will not feel spammed.

 

Email automation is a powerful tool for salespeople to connect with prospects and optimize the sales process. Prospects will receive emails based upon their behavior, allowing sales managers to nurture prospect until they’ve indicated they are ready to buy. The key to using sales sequences is customization and allowing strong content to nurture your prospect through the sales cycle. Stumped on how to develop strong content? Check out the resources below.

Looking to improve your email marketing strategy? Contact us.